comi-odoo-ticketing/setup.py

# -*- coding: utf-8 -*-
from setuphelpers import *
import json
import os
import shutil
from configparser import ConfigParser

import requests


CONFIG_FILE = "ticketing.ini"
CONFIG_TEMPLATE_FILE = "ticketing.ini.example"
STATE_FILE = "tickets_state.json"
DEFAULT_TIMEOUT = 30


def get_config_path():
    return makepath(WAPT.private_dir, CONFIG_FILE)


def get_state_path():
    return makepath(WAPT.private_dir, STATE_FILE)


def install():
    config_path = get_config_path()

    if not isfile(config_path):
        shutil.copyfile(CONFIG_TEMPLATE_FILE, config_path)


def audit():
    conf_wapt = load_config()
    tickets = fetch_odoo_tickets(conf_wapt)
    previous_tickets_state = load_tickets_state(get_state_path())
    tickets_updated = get_updated_ticket_ids(tickets, previous_tickets_state)

    if tickets_updated:
        message = "Les tickets suivants ont ete mis a jour depuis la derniere verification : %s" % tickets_updated
    else:
        message = "Aucun ticket n'a ete mis a jour depuis la derniere verification."

    send_to_rocket(message, conf_wapt=conf_wapt)
    save_tickets_state(get_state_path(), build_tickets_state(tickets))
    return "OK"


def load_config():
    config_path = get_config_path()
    conf_wapt = ConfigParser()
    conf_wapt.read(config_path)

    required_options = [
        ("odoo", "url"),
        ("odoo", "api_key"),
        ("rocket", "webhook_url"),
    ]
    missing_options = [
        "%s.%s" % (section, option)
        for section, option in required_options
        if not conf_wapt.has_option(section, option)
    ]

    if missing_options:
        raise Exception(
            "Configuration incomplete dans %s : %s"
            % (config_path, ", ".join(missing_options))
        )

    placeholder_options = [
        "%s.%s" % (section, option)
        for section, option in required_options
        if "CHANGE_ME" in conf_wapt.get(section, option).strip()
    ]
    if placeholder_options:
        raise Exception(
            "Configuration a renseigner dans %s : %s"
            % (config_path, ", ".join(placeholder_options))
        )

    return conf_wapt


def get_http_timeout(conf_wapt):
    return conf_wapt.getint("http", "timeout", fallback=DEFAULT_TIMEOUT)


def build_odoo_payload(conf_wapt):
    return {
        "jsonrpc": "2.0",
        "method": "call",
        "params": {
            "model": conf_wapt.get("odoo", "model", fallback="helpdesk.ticket"),
            "method": "search_read",
            "args": [[], ["id", "write_date"]],
        },
        "id": 1,
    }


def fetch_odoo_tickets(conf_wapt):
    odoo_url = conf_wapt.get("odoo", "url").rstrip("/")
    endpoint = "%s/jsonrpc" % odoo_url
    headers = {
        "Content-Type": "application/json",
        "Authorization": "Bearer %s" % conf_wapt.get("odoo", "api_key"),
    }

    response = requests.post(
        endpoint,
        json=build_odoo_payload(conf_wapt),
        headers=headers,
        timeout=get_http_timeout(conf_wapt),
    )
    response.raise_for_status()
    response_data = response.json()

    if "error" in response_data:
        raise Exception("Erreur Odoo JSON-RPC : %s" % response_data["error"])
    if "result" not in response_data:
        raise Exception("Reponse Odoo invalide : cle 'result' absente")

    return response_data["result"]


def load_tickets_state(state_path):
    if not os.path.exists(state_path):
        return {}

    with open(state_path, "r") as state_file:
        return json.load(state_file)


def save_tickets_state(state_path, tickets_state):
    with open(state_path, "w") as state_file:
        json.dump(tickets_state, state_file, indent=2, sort_keys=True)


def build_tickets_state(tickets):
    return {
        str(ticket["id"]): ticket["write_date"]
        for ticket in tickets
    }


def get_updated_ticket_ids(tickets, previous_tickets_state):
    tickets_updated = []

    for ticket in tickets:
        ticket_id = str(ticket["id"])
        ticket_write_date = ticket["write_date"]

        if previous_tickets_state.get(ticket_id) != ticket_write_date:
            tickets_updated.append(ticket["id"])

    return tickets_updated


def send_to_rocket(message_text, attachments=None, conf_wapt=None):
    """
    Envoie un message a Rocket.Chat via un webhook.

    :param message_text: Texte du message a envoyer
    :param attachments: Liste de pieces jointes (facultatif)
    :param conf_wapt: Configuration deja chargee (facultatif)
    """
    if conf_wapt is None:
        conf_wapt = load_config()

    message = {
        "text": message_text,
    }
    if attachments:
        message["attachments"] = attachments

    response = requests.post(
        conf_wapt.get("rocket", "webhook_url"),
        json=message,
        headers={"Content-Type": "application/json"},
        timeout=get_http_timeout(conf_wapt),
    )
    response.raise_for_status()
    print("Message envoye avec succes.")