fix: detect odoo chatter updates

setup.py

@@ -17,6 +17,8 @@ DEFAULT_MAX_NOTIFIED_TICKETS = 50
 DEFAULT_MAX_MESSAGE_CHARS = 3500
 DEFAULT_TICKET_URL_TEMPLATE = "{odoo_url}/web#id={id}&model={model}&view_type=form"
 DEFAULT_ODOO_ORDER = "id asc"
+DEFAULT_CHATTER_MODEL = "mail.message"
+DEFAULT_CHATTER_ORDER = "res_id asc, id desc"
 
 
 def get_config_path():
@@ -135,6 +137,14 @@ def get_odoo_order(conf_wapt):
     return conf_wapt.get("odoo", "order", fallback=DEFAULT_ODOO_ORDER)
 
 
+def should_track_chatter(conf_wapt):
+    return conf_wapt.getboolean("odoo", "track_chatter", fallback=True)
+
+
+def get_chatter_model(conf_wapt):
+    return conf_wapt.get("odoo", "chatter_model", fallback=DEFAULT_CHATTER_MODEL)
+
+
 def build_odoo_payload(service, method, args):
     return {
         "jsonrpc": "2.0",
@@ -192,7 +202,7 @@ def get_odoo_uid(conf_wapt):
 def fetch_odoo_tickets(conf_wapt):
     uid = get_odoo_uid(conf_wapt)
 
-    return call_odoo_jsonrpc(
+    tickets = call_odoo_jsonrpc(
         conf_wapt,
         "object",
         "execute_kw",
@@ -210,6 +220,55 @@ def fetch_odoo_tickets(conf_wapt):
             },
         ],
     )
+    if should_track_chatter(conf_wapt) and tickets:
+        enrich_tickets_with_chatter_state(conf_wapt, uid, tickets)
+    return tickets
+
+
+def fetch_ticket_chatter_messages(conf_wapt, uid, ticket_ids):
+    return call_odoo_jsonrpc(
+        conf_wapt,
+        "object",
+        "execute_kw",
+        [
+            conf_wapt.get("odoo", "database"),
+            uid,
+            conf_wapt.get("odoo", "api_key"),
+            get_chatter_model(conf_wapt),
+            "search_read",
+            [[
+                ["model", "=", conf_wapt.get("odoo", "model", fallback="helpdesk.ticket")],
+                ["res_id", "in", ticket_ids],
+            ]],
+            {
+                "fields": ["id", "res_id", "write_date", "date"],
+                "limit": 0,
+                "order": DEFAULT_CHATTER_ORDER,
+            },
+        ],
+    )
+
+
+def build_chatter_marker(message):
+    message_date = message.get("write_date") or message.get("date") or ""
+    return "%s|%s" % (message_date, message.get("id"))
+
+
+def enrich_tickets_with_chatter_state(conf_wapt, uid, tickets):
+    ticket_ids = [ticket["id"] for ticket in tickets]
+    messages = fetch_ticket_chatter_messages(conf_wapt, uid, ticket_ids)
+    latest_messages_by_ticket = {}
+
+    for message in messages:
+        ticket_id = str(message.get("res_id"))
+        marker = build_chatter_marker(message)
+        if marker > latest_messages_by_ticket.get(ticket_id, ""):
+            latest_messages_by_ticket[ticket_id] = marker
+
+    for ticket in tickets:
+        ticket_id = str(ticket["id"])
+        if ticket_id in latest_messages_by_ticket:
+            ticket["_last_chatter_update"] = latest_messages_by_ticket[ticket_id]
 
 
 def load_tickets_state(state_path):
@@ -227,11 +286,30 @@ def save_tickets_state(state_path, tickets_state):
 
 def build_tickets_state(tickets):
     return {
-        str(ticket["id"]): ticket["write_date"]
+        str(ticket["id"]): build_ticket_state_value(ticket)
         for ticket in tickets
     }
 
 
+def build_ticket_state_value(ticket):
+    return {
+        "write_date": ticket["write_date"],
+        "last_chatter_update": ticket.get("_last_chatter_update"),
+    }
+
+
+def normalize_ticket_state_value(value):
+    if isinstance(value, dict):
+        return {
+            "write_date": value.get("write_date"),
+            "last_chatter_update": value.get("last_chatter_update"),
+        }
+    return {
+        "write_date": value,
+        "last_chatter_update": None,
+    }
+
+
 def get_updated_ticket_ids(tickets, previous_tickets_state):
     return [
         ticket["id"]
@@ -244,9 +322,10 @@ def get_updated_tickets(tickets, previous_tickets_state):
 
     for ticket in tickets:
         ticket_id = str(ticket["id"])
-        ticket_write_date = ticket["write_date"]
+        previous_state = normalize_ticket_state_value(previous_tickets_state.get(ticket_id))
+        current_state = build_ticket_state_value(ticket)
 
-        if previous_tickets_state.get(ticket_id) != ticket_write_date:
+        if previous_state != current_state:
             tickets_updated.append(ticket)
 
     return tickets_updated