feat: restore compact ticket notification format

tests/test_ticketing.py

@@ -92,15 +92,40 @@ class TicketingStateTest(unittest.TestCase):
             },
         ]
 
-        message = ticketing.build_notification_message(tickets, previous_state, 1)
+        message = ticketing.build_notification_message(
+            tickets,
+            previous_state,
+            1,
+            "{odoo_url}/web#id={id}&model={model}&view_type=form",
+            "https://odoo.example.test",
+            "helpdesk.ticket",
+        )
 
-        self.assertIn("Tickets Odoo mis a jour depuis la derniere verification : 2", message)
-        self.assertIn("#1 | Probleme imprimante | type: modifie", message)
-        self.assertIn("statut: En cours", message)
-        self.assertIn("ancienne date: 2026-07-24 09:00:00", message)
-        self.assertIn("1 ticket(s) supplementaire(s) non affiche(s)", message)
+        self.assertIn("Les tickets suivants ont ete mis a jour depuis la derniere verification :", message)
+        self.assertIn(
+            "1 : Sujet : Probleme imprimante gere par Support : "
+            "[cliquer ici pour ouvrir le ticket]"
+            "(https://odoo.example.test/web#id=1&model=helpdesk.ticket&view_type=form)",
+            message,
+        )
+        self.assertIn("1 ticket(s) supplementaire(s) non affiche(s) sur 2 au total", message)
         self.assertNotIn("Nouveau ticket", message)
 
+    def test_format_ticket_line_uses_personne_when_no_assignee(self):
+        line = ticketing.format_ticket_line(
+            {"id": 2, "name": "Nouveau ticket", "user_id": False},
+            "{odoo_url}/web#id={id}&model={model}&view_type=form",
+            "https://odoo.example.test",
+            "helpdesk.ticket",
+        )
+
+        self.assertEqual(
+            line,
+            "2 : Sujet : Nouveau ticket gere par Personne : "
+            "[cliquer ici pour ouvrir le ticket]"
+            "(https://odoo.example.test/web#id=2&model=helpdesk.ticket&view_type=form)",
+        )
+
     def test_load_tickets_state_returns_empty_dict_when_file_is_missing(self):
         missing_path = os.path.join(tempfile.gettempdir(), "missing-ticket-state.json")