fix: fetch all odoo tickets deterministically
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@@ -51,6 +51,8 @@ username = CHANGE_ME_ODOO_USERNAME
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api_key = CHANGE_ME_ODOO_API_KEY
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model = helpdesk.ticket
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fields = id,name,stage_id,partner_id,user_id,write_date
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limit = 0
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order = id asc
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[http]
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timeout = 30
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@@ -93,6 +95,8 @@ La cle API est utilisee comme mot de passe d'API Odoo pour authentifier `usernam
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`odoo.fields` controle les champs recuperes depuis Odoo pour enrichir la notification. Les champs `id` et `write_date` sont toujours ajoutes s'ils sont absents, car ils sont necessaires a la comparaison d'etat.
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`odoo.limit = 0` force la recuperation de tous les tickets. `odoo.order = id asc` stabilise la comparaison avec l'etat local.
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`notification.max_tickets` limite le nombre de tickets affiches dans Rocket.Chat. `notification.ticket_url_template` controle le lien d'ouverture du ticket ; les variables disponibles sont `{odoo_url}`, `{id}` et `{model}`.
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## Protocole Odoo
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@@ -123,7 +127,7 @@ Lecture des tickets :
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"params": {
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"service": "object",
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"method": "execute_kw",
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"args": ["database", "uid", "api_key", "helpdesk.ticket", "search_read", [[]], {"fields": ["id", "name", "stage_id", "partner_id", "user_id", "write_date"]}]
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"args": ["database", "uid", "api_key", "helpdesk.ticket", "search_read", [[]], {"fields": ["id", "name", "stage_id", "partner_id", "user_id", "write_date"], "limit": 0, "order": "id asc"}]
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},
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"id": 1
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}
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